A Complete Quality System Requires a Complete Leader
December 14, 2010
At every organizational level a critical mass of leadership must be trained in the principles of quality, problem solving, teaming, and facilitation. Leadership must be able to lead and facilitate teams so that they can show they walk the talk and embrace the principles imbedded in a Complete Quality...
Continue Reading...
The ABCs of PDCA
September 10, 2010
The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates...
Continue Reading...